At Restore at Home, we respect your privacy and are committed to protecting your personal information and personal health information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, book an appointment, or receive services from us.
Effective Date: November 27, 2025
Last Updated: March 06, 2026
Who We Are
Restore at Home provides mobile physiotherapy services in Ontario.
Contact Information
Email: info@restoreathome.ca
Phone: (416) 995-0150
Website: https://restoreathome.ca
If you have questions about this Privacy Policy or your information, please contact us using the details above.
Information We Collect
We may collect information that you provide directly to us, including:
Name
Email address
Phone number
Home address
Date of birth
Emergency contact information
Appointment and scheduling details
Information submitted through contact forms, booking forms, or intake forms
Billing and payment information
Insurance information, where applicable
Health-related information connected to your physiotherapy care
We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device type, pages visited, and cookie or analytics data.
Where appropriate, we may also receive information from third parties such as insurers, referring providers, family members or substitute decision-makers, and service providers that support booking, payment, documentation, or website functions.
How We Use Your Information
We may use your information to:
Respond to inquiries
Schedule, confirm, reschedule, or cancel appointments
Provide physiotherapy assessment, treatment, and follow-up care
Create and maintain clinical records
Communicate with you about care, appointments, billing, or follow-up
Process payments and issue receipts or invoices
Support insurance documentation where requested
Improve our website, services, and operations
Meet legal, regulatory, professional, and record-keeping obligations
Send marketing or promotional communications where you have provided the required consent
Consent
By contacting us, submitting information, booking an appointment, or receiving services, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy, subject to applicable law.
Where required, we obtain consent before collecting, using, or disclosing personal health information. You may withdraw consent to certain uses or disclosures, subject to legal, professional, and clinical limitations.
Personal Health Information
If you become a patient, we may collect personal health information that is reasonably necessary to assess, treat, document, bill, and manage your care.
This may include:
Health history
Symptoms and diagnosis-related information
Assessment findings
Treatment plans and progress notes
Reports and clinical correspondence
Information needed for billing, insurance, or authorized communication with other providers
We collect, use, and disclose personal health information only as permitted or required by applicable law.
How We Share Information
We do not sell your personal information.
We may share your information only where reasonably necessary, permitted, or required, including with:
Third-party providers who support our website, online forms, scheduling, Zanda booking and practice management systems, communication systems, payment processing, or record systems
Other health-care providers involved in your care
Insurers or benefit providers, where you request or authorize it
A parent, guardian, or substitute decision-maker, where legally appropriate
Regulatory bodies, courts, law enforcement, or other parties where disclosure is required or permitted by law
We take reasonable steps to ensure that third-party service providers handle information appropriately and only for authorized purposes.
Website Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to improve site functionality, understand website traffic, and enhance user experience.
You can usually control cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.
Marketing Communications
If you opt in to receive newsletters, updates, or promotional messages, we may use your contact information for that purpose.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.
We may still send service-related communications about appointments, scheduling, billing, and your care where appropriate.
Storage and Security
We use reasonable administrative, technical, and physical safeguards to protect information against loss, theft, misuse, unauthorized access, disclosure, copying, or modification.
No electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Retention
We retain personal information and personal health information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by law, regulation, and professional standards.
Access and Correction
Subject to applicable law, you may request access to your personal information or personal health information, and you may request correction where appropriate.
Requests may be submitted to: info@restoreathome.ca
We may ask you to verify your identity before responding to a request.
Third-Party Websites and Platforms
Our website may contain links to third-party websites, forms, booking systems, maps, social media pages, or payment platforms. We are not responsible for the privacy practices or content of third-party services.
You should review the privacy policies of those third parties before providing information.
Children and Substitute Decision-Makers
Where services are provided to minors or individuals who require a substitute decision-maker, we may collect, use, and disclose information through or with a parent, guardian, or authorized decision-maker, as permitted by law.
Privacy Incidents
If we become aware of a privacy incident affecting your information, we will respond in accordance with applicable legal and professional obligations, including notification where required.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations, or operations. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Restore at Home
Email: info@restoreathome.ca
Phone: (416) 995-0150
Website: https://restoreathome.ca