Frequently asked questions
Find answers to common questions about in-home and virtual physiotherapy.
Do I need a doctor's referral for physiotherapy?
You can usually book without a physician referral. Some extended health plans require one for reimbursement, so check your plan.
Do you offer direct billing?
No. We provide receipts for you to submit to your extended health plan; reimbursement depends on your plan.
How much does physiotherapy cost?
A 60-minute initial assessment is $200 at home or $150 by video. No additional travel or parking fees. See the pricing page for follow-up options, including 30-minute home visits at selected locations and times.
Where do you provide home visits?
Regular areas are Toronto other areas (including North York and Etobicoke) and Mississauga. Scarborough, within Toronto, and the other listed GTA communities require location and schedule confirmation. Use the community checker for the full list.
What happens during the first appointment?
Your first appointment is 60 minutes: a discussion of your symptoms and goals, relevant movement and function assessment, and initial treatment or education where appropriate, followed by an agreed plan.
Do I need exercise equipment at home?
No special equipment is required to start. We discuss anything needed beforehand and can use suitable spaces or items in your home when relevant.
Can a family member or caregiver be present?
A family member or support person can accompany you where appropriate and consistent with your wishes. Being present does not itself give them authority to consent to treatment.
Can you provide physiotherapy after surgery?
Yes, where physiotherapy is appropriate for your needs and follows your surgeon or hospital instructions and precautions. See post-surgical rehabilitation.
Is virtual physiotherapy available?
Yes, while you are physically in Ontario. We assess whether video care suits your needs or an in-person assessment or another service is more appropriate.
What is the free call for?
Book a Free Call for a brief conversation about service fit, area, availability, fees and booking. The call is not a physiotherapy assessment, diagnosis, consultation or treatment session, and a request does not confirm an appointment.
How quickly will I hear back after submitting the form?
We’ll respond within one business day.
What if I have urgent or emergency symptoms?
Restore at Home does not provide emergency care. Seek appropriate urgent or emergency medical care rather than using the website form for urgent symptoms.
What is your cancellation policy?
See the booking policy for the scheduling and cancellation terms.