Booking Policy

Appointment Booking

Nicholas Stergiadis currently provides appointments at Restore at Home. You can arrange an appointment by phone, email or following a free-call request. A request is not a confirmed appointment; we will confirm the appointment with you.

Free Calls

We offer a complimentary introductory call to discuss service fit, location and service area, pricing, logistics and next steps. We respond to an online request within one business day.

This call is strictly for informational and logistical purposes. It is not an assessment, diagnosis, consultation, or treatment session.

Booking Information

The free-call form collects basic contact information: first name, phone, email, optional municipality/postal code, and preferred contact time. Please do not include detailed health information. Your address and clinically relevant information may be collected later through the appropriate booking and clinical process.

Consent

Before assessment or treatment, the physiotherapist will explain the proposed care, including relevant benefits, risks, and alternatives, and seek consent. Capacity is considered for the particular treatment; age alone does not determine whether a person can consent. If a patient is not capable of consenting to the proposed treatment, an authorized substitute decision-maker is involved as required by law. A family member or support person may accompany the patient where appropriate and consistent with the patient’s wishes; being present does not, by itself, authorize that person to consent. Consent may be withdrawn at any time. See the College of Physiotherapists of Ontario’s consent guidance.

Fees and Payment

Current fees are communicated before charges are incurred. You can view our current fee schedule on our Pricing page.

Payment is due at the time of service. No additional travel or parking fees apply. You are responsible for the full cost of the service, regardless of insurer reimbursement.

Cancellation

Please give at least 24 hours’ notice if you need to cancel or reschedule your appointment, so the appointment can be offered to someone else.

For cancellations within 24 hours that are not on the appointment day, the fee is 50% of the booked visit fee. Same-day cancellations and no-shows follow the 100% rule below, not this 50% rate.

Same-Day Cancellation and No-Shows

Same-day cancellations and missed appointments without notice are charged 100% of the booked visit fee. This rate takes precedence over the 50% late-cancellation rate.

Repeated missed appointments may result in a requirement for prepayment or refusal of future bookings.

Late Arrival

If you are late for a scheduled appointment, or if you are not prepared to begin when the physiotherapist arrives for an in-home visit, the appointment will still end at the scheduled time to respect the clinician's schedule and other patients. The full fee for the scheduled appointment will apply.

In-Home Appointment Requirements

For in-home visits, please ensure a safe, clean, and reasonably clear area is available for assessment and movement. The clinician reserves the right to refuse or terminate a session if the environment is deemed unsafe.

Illness and Infection Control

If you are experiencing symptoms of a contagious illness (such as fever, severe cough, or flu-like symptoms), please contact us as soon as possible to reschedule your appointment or transition to a virtual visit. We maintain appropriate infection control practices and ask for your cooperation in maintaining a safe environment.

Virtual Appointments

Virtual physiotherapy requires a reliable internet connection, a suitable device with a camera and microphone, and a private space where you can move safely. You must be physically located within Ontario during a virtual appointment.

Insurance and Reimbursement

We provide receipts at the time of payment for you to submit to your extended health insurer for reimbursement. We do not offer direct billing. Coverage depends on your plan, and some plans require a physician referral for reimbursement.

Capacity and Substitute Decision-Makers

Patients under 18 are not automatically required to have a parent or guardian consent. Consent depends on capacity for the particular treatment. When a patient is not capable of consenting, an authorized substitute decision-maker provides consent as required by law.

Respectful Conduct

We are committed to providing a safe, respectful environment. Harassment, abusive language, or inappropriate behaviour toward the clinician will result in immediate termination of the appointment and may lead to refusal of future services.

Emergency Situations

Restore at Home does not provide emergency medical services. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical care.

Changes to This Policy

We reserve the right to modify this Booking Policy at any time. Changes are effective immediately upon posting to the website.

Contact

If you have any questions regarding these policies, please contact us: